{"id":2061,"date":"2025-01-13T18:25:44","date_gmt":"2025-01-13T18:25:44","guid":{"rendered":"https:\/\/www.onestopgroup.com\/refone-demo\/?page_id=2061"},"modified":"2025-03-11T18:04:44","modified_gmt":"2025-03-11T18:04:44","slug":"denuncias","status":"publish","type":"page","link":"https:\/\/refine.com.mx\/en\/denuncias\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2061\" class=\"elementor elementor-2061\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3cacc83f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cacc83f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2b92c7dc\" data-id=\"2b92c7dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-412777b9 elementor-widget elementor-widget-transpi-heading\" data-id=\"412777b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"transpi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"transpi__section-heading transpialigh\">\r\n        <h2 class=\"transpi__heading-title spilit__enable split-in-right\">DENUNCIAS<\/h2>    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a8f13 elementor-widget elementor-widget-text-editor\" data-id=\"74a8f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los datos personales recabados ser\u00e1n protegidos, incorporados y tratados de acuerdo a las legislaciones correspondientes, cuya finalidad es que las denuncias respecto al servicio sean expresadas de manera f\u00e1cil y sencilla. Cualquier duda al respecto, lo invitamos a conocer nuestro <a href=\"https:\/\/www.onestopgroup.com\/refone-demo\/aviso-de-privacidad\/\"><strong><span style=\"color: #fc0000;\">Aviso de Privacidad<\/span><\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fe0476 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9fe0476\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1d016 elementor-widget elementor-widget-text-editor\" data-id=\"fd1d016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En caso de presentar una denuncia, ponemos a su disposici\u00f3n el siguiente formulario, as\u00ed como el ingreso de la informaci\u00f3n a trav\u00e9s de los buzones establecidos en nuestras instalaciones o bien a trav\u00e9s del correo electr\u00f3nico: <span style=\"color: #fc0505;\"><strong>denuncias.refine@onestopgroup.com<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c50df2b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c50df2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b9b06f elementor-widget elementor-widget-text-editor\" data-id=\"6b9b06f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O bien descarga nuestro formato de denuncias y podr\u00e1s enviarlo a la siguiente direcci\u00f3n de correo electr\u00f3nico: <span style=\"color: #ff0000;\"><strong>denuncias.refine@onestopgroup.com<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8674791 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8674791\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/refine.com.mx\/\/wp-content\/uploads\/2025\/01\/RPRN-10.9-Formulario-denuncias-Rev.00-2021.docx\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Descargar Formato de Denuncias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-27f18f48\" data-id=\"27f18f48\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2812a795 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2812a795\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1905406b\" data-id=\"1905406b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75813ecb elementor-widget elementor-widget-wpforms\" data-id=\"75813ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-2055\"><form id=\"wpforms-form-2055\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"2055\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/2061?wpforms_form_id=2055\" data-token=\"09e982898fad09e22be0544d9072c956\" data-token-time=\"1776237307\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-2055-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2055-field_1\" aria-hidden=\"false\">Nombre <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2055-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Nombre\" aria-errormessage=\"wpforms-2055-field_1-error\" aria-describedby=\"wpforms-2055-field_1-description\" required><div id=\"wpforms-2055-field_1-description\" class=\"wpforms-field-description\">En caso que decida no indicarlo favor de colocar la palabra AN\u00d3NIMO.<\/div><\/div><div id=\"wpforms-2055-field_3-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"3\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2055-field_3\" aria-hidden=\"false\">Correo electr\u00f3nico <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-2055-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" placeholder=\"Correo electr\u00f3nico\" spellcheck=\"false\" aria-errormessage=\"wpforms-2055-field_3-error\" aria-describedby=\"wpforms-2055-field_3-description\" required><div id=\"wpforms-2055-field_3-description\" class=\"wpforms-field-description\">En caso de las DENUNCIAS AN\u00d3NIMAS, agradeceremos nos comparta una direcci\u00f3n para proporcionarle informaci\u00f3n respecto al seguimiento. <\/div><\/div><div id=\"wpforms-2055-field_2-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"2\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2055-field_2\" aria-hidden=\"false\">Tel\u00e9fono<\/label><input type=\"tel\" id=\"wpforms-2055-field_2\" class=\"wpforms-field-large wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][2]\" placeholder=\"Tel\u00e9fono de Contacto\" aria-label=\"Tel\u00e9fono\" aria-errormessage=\"wpforms-2055-field_2-error\" aria-describedby=\"wpforms-2055-field_2-description\" ><div id=\"wpforms-2055-field_2-description\" class=\"wpforms-field-description\">Opcional<\/div><\/div><div id=\"wpforms-2055-field_6-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-2055-field_6\">Subida de archivo<\/label><div\n\t\tclass=\"wpforms-uploader 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height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 5 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-2055-field_6\"\n\t\tname=\"wpforms_2055_6\" \t\tvalue=\"\">\n<div id=\"wpforms-2055-field_6-description\" class=\"wpforms-field-description\">En caso de tener evidencias o informaci\u00f3n adicional, adj\u00fantalo aqu\u00ed<\/div><\/div><div id=\"wpforms-2055-field_5-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"5\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2055-field_5\" aria-hidden=\"false\">Mensaje<\/label><textarea id=\"wpforms-2055-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\" placeholder=\"Narre el motivo de la denuncia, incluyendo en la informaci\u00f3n la FECHA y HORA de los hechos\" aria-errormessage=\"wpforms-2055-field_5-error\" aria-describedby=\"wpforms-2055-field_5-description\" ><\/textarea><div id=\"wpforms-2055-field_5-description\" class=\"wpforms-field-description\">Narre el motivo de la denuncia, incluyendo en la informaci\u00f3n la FECHA y HORA de los hechos<\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"2055\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/refine.com.mx\/en\/wp-json\/wp\/v2\/pages\/2061\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-2055\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img decoding=\"async\" src=\"https:\/\/refine.com.mx\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DENUNCIAS Los datos personales recabados ser\u00e1n protegidos, incorporados y tratados de acuerdo a las legislaciones correspondientes, cuya finalidad es que las denuncias respecto al servicio sean expresadas de manera f\u00e1cil y sencilla. Cualquier duda al respecto, lo invitamos a conocer nuestro Aviso de Privacidad En caso de presentar una denuncia, ponemos a su disposici\u00f3n el [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-2061","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/refine.com.mx\/en\/wp-json\/wp\/v2\/pages\/2061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/refine.com.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/refine.com.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/refine.com.mx\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/refine.com.mx\/en\/wp-json\/wp\/v2\/comments?post=2061"}],"version-history":[{"count":0,"href":"https:\/\/refine.com.mx\/en\/wp-json\/wp\/v2\/pages\/2061\/revisions"}],"wp:attachment":[{"href":"https:\/\/refine.com.mx\/en\/wp-json\/wp\/v2\/media?parent=2061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}