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Complaints

COMPLAINTS

The personal data collected will be protected, incorporated and treated in accordance with the corresponding legislation, the purpose of which is that complaints regarding the service are expressed in an easy and simple manner. If you have any questions about this, we invite you to visit our Privacy Notice

If you file a complaint, we make the following form available to you, as well as entering the information through the mailboxes established in our facilities or via email: denuncias.refine@onestopgroup.com

Or download our complaint form and you can send it to the following email address: denuncias.refine@onestopgroup.com

Download Complaint Form
Please enable JavaScript in your browser to complete this form.
If you decide not to indicate it, please enter the word ANONYMOUS.
In the case of ANONYMOUS COMPLAINTS, we would appreciate sharing an address with us to provide you with information regarding follow-up.
Optional
Click or drag files to this area to upload. You can upload up to 5 files.
If you have evidence or additional information, attach it here
Narrate the reason for the complaint, including in the information the DATE and TIME of the events.
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We invite you to speak with one of our expert advisors

899 167 1615

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REFINE Recintos Fiscalizados del Noreste S.A. de C.V. @2024. All Rights Reserved.

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